CLIENT SUMMARY:

Our client is one of the world's most trusted full-service market research firms, offering a comprehensive array of highly innovative, well integrated qualitative research, quantitative research and ideation services.  Their clients include many of the world's most recognized global consumer, technology, healthcare, financial services, and entertainment brands.   Their growth has created an opportunity to work in the Cincinnati , Ohio office as a Client Service Director, Qualitative Research in their CPG practice area.

JOB SUMMARY:

The Client Service Director is responsible for overall client satisfaction as well as ensuring the highest level of research quality.   To ensure consistent high quality, this individual is responsible for maintaining quality standards/procedures, training and supervising moderators to meet those standards, and guiding research design and reporting standards. 

KEY JOB RESPONSIBILITIES:

Client Management

• Works as a leader on client teams to manage the client business overall and the moderators working on that business.
• Designs research and learning plans and works with lead senior moderator on the account.
• Provides ongoing consultation to the client team to develop the client's research and business goals.
• Monitors client satisfaction and recommends and executes appropriate changes.
• Works to integrate research capabilities for the client with other company divisions.

Business Development

• Actively seeks new opportunities and contacts within client organization
• Designs research and works as support/resource for client calls and proposal development.
• Fields inbound calls from prospective clients and converts leads into opportunities to generate a proposal.
• Presents capabilities or represents company at client meetings as appropriate

Team Management

• Supervises moderators to assess performance, refine skills, provide counsel on projects and assign projects.
• Works with project directors to assign appropriate moderators to projects and construct the optimal research design
• Reviews discussion guides and reports, and provides constructive feedback.
• Counsels moderators throughout projects to ensure proper handling of client and research issues
• Meets annually with each moderator to review performance and update development plan; shares responsibility with each moderator for their progression
• Evaluates moderator performance on projects, using client feedback, tapes and internal feedback to assess skill.

IDEAL CANDIDATES' QUALIFICATIONS AND EXPERIENCE:

• Eight or more years in a role working extensively with qualitative market research (on client or supplier side) with global businesses and brands
• Strong consumer marketing expertise as a research manager, brand manager, marketing director, or senior ad agency/design firm client service role
• Industry experience in consumer products or technology
• Client service orientation and experience
• Success managing a team of five or more individuals
• Excellent communication and presentation skills
• Experience as a moderator a plus
• Four year college degree, advanced degree a plus

ADDITIONAL COMMENTS

This is a critical role with a global leader in its field.   Our client offers a competitive salary and benefits package, 401-K plan, bonus program and significant opportunities for professional and financial growth.